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Local InterestBY MICHELLE LENNONDirector of Marketing and Community Outreachmaking improvements that earn high marks in surveys for resident satisfaction – from housekeeping to maintenanceto life enrichment events and activities. And the residents get much more than a great lifestyle – they also have access to exceptional care.This year, the community earned a Deficiency-free rating from the Stateof Michigan, meaning the community has met and exceeds standards for care. Inspection surveys are unannounced and conducted on-site, where the inspection team reviews all aspects of resident care and nursing procedures and practices.“Our staff has worked diligently to make sure NorthPointe Woods meets our resident’s highest expectations for quality and service,” says Ron Monte, execu- tive director. “The fact that we’ve been awarded a deficiency-free rating under- scores the team’s dedication to making our center one of the best in Michigan.” NorthPointe Woods provides resi- dents – and the families who care about them – a terrific senior residential living option, plus great amenities such as on-site restaurant-style dining, a ful- ly-equipped and well-maintained fitness center, art studio, library, hair salon, and more.Current residents enjoy additional, community-provided transportation options, an added dog-walking area, high-definition television reception, and high-speed internet service – including a secure, private resident network.NorthPointe Woods is the only retire- ment community in Calhoun County able to offer residents both independent living and assisted living under one roof and,if needed, skilled nursing, memory care, and rehabilitation services on the same campus through Trilogy-owned the Oaks.Surveys are outcome oriented with a focus on current conditions. When scoring NorthPointe Woods against24 SCENE 4407 I ANNUAL REPORT“Day after day, NorthPointe Woods simply becomes a better place to live and work,” says Monte. “There’s a true sense of community here. We come together because we truly enjoy what we do and who we do it for. We believe the next 20 years will be even better—with a strong commitment and mission to be the un- questioned, preeminent senior living com- munity serving the Battle Creek area.”NorthPointe Woods Offers Its Residents20 Years of Exceptional Lifestyle and Healthcare OptionsAs NorthPointe Woods recognizes its 20th anniversary this year, there isa lot to celebrate. The senior living community has kept up with the times, consistentlystandards for nursing care, quality of life, dietary services, physician services, rehabilitative services, infection control, pharmacy services, facility management and observation of resident rights, not a ,single deficiency rating was found.Recently, the community has under- taken additional steps to improve its residents’ experience. The café has been remodeled and a new coffee bar was installed for residents and visitors alike. As new apartments become available, the community is updating flooring, cabinets, countertops, and other finishes in each residence.Over the years, NorthPointe Woods has also proven to be a good neigh-bor. Monte explains, “We funded and installed a span of sidewalk on land we don’t own along North Avenue, because we wanted citizens and residents ofthe area to have a safe environment for walking.”


































































































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